Restart the system once the app has uninstalled.As you already know, Skype, "remembers" all the usernames (Skype name, e-mail account, or the phone number) and passwords that have used for signing in, in the famous messaging application. In such a situation, re-installing the Skype application could be helpful.Ĭlick on the Start button and then the gear-like symbol to open the Settings window. In some cases, Skype’s files might be missing or corrupt. Restart the system and check if it helps in resolving your problem. Press Enter to open the AppData roaming folder. Press Win + R to open the Run window and type the command %appdata%. The corrupt cache folder could prevent the Skype directory from loading. We could disable the Windows Defender Firewall temporarily to isolate the issue. The Windows Defender Firewall can prevent some legit functionalities in Skype and other application in Windows. The file could also be inside the Shared folder.Ģ] Disable the Windows Defender Firewall temporarily
Locate the shared.xml file in this folder. Hit Enter to open the Skype application data folder. Press Win+R to open the Run window and type the command %appdata%\skype. Don’t worry the file would rebuild itself. We could delete it to resolve the problem. If the shared.xml folder goes corrupt, it could cause the problem. Disable the Windows Defender Firewall temporarily.To troubleshoot this problem, proceed with the following troubleshooting sequentially: The Skype application might have gone corrupt: Some files of the Skype application might have gone missing or corrupt.If the files in this folder become corrupt, it would prevent the directory from loading the contacts. Corruption of the cache: Just like many other applications, Skype also saves a cache folder.Firewall preventing the functionality: At times, Windows Defender Firewall prevents certain functions in Skype including the directory loading results.Issues with the shared.xml file: Problems with the shared.xml file are known to cause the above-mentioned error, especially with the Skype for Desktop version.The primary causes for the issue in the discussion are as follows: Since most conversations are picked up from saved contacts on Skype, this error could cause work stoppage. This error occurs whenever the user tries to search for contacts. One such case is with the error – Unable to load directory results. While Microsoft has been bettering upon issues reported by Skype users all these years, some known problems remain unresolved. Skype is one crucial but sometimes, a bothersome application.
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